Amazon has standard rules they apply to most scenarios. Most seem to be managed by AI (artificial intelligence) these days. So, a “no” from them means I don’t understand- well that’s how we treat it!
Amazon can be inconsistent with the application of its own rules. We reach out to all customers who leave lowstar Seller Feedback to try and resolve their issues. If we don’t get a response, we then go through the appeals process with Amazon.