Blog - ZonSupport
  • Amazon Related Account Suspensions

    By ZonSupport | Posted on November 24, 2020| Blog

    The Amazon bots seem to be running wild. Somehow they have decided that many Seller Central accounts are related to others. As a result, they have generated 1,000’s of suspension notices and stopped Sellers in their tracks. As with all Amazon performance notifications, you need to guess what they need

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  • Amazon Messaging Update Sep 2020

    By ZonSupport | Posted on September 12, 2020| Blog

    Amazon made its most comprehensive and arguably most informative change to its customer messaging rules on Sep 8, 2020. This follows on from months of uncertainty as many Seller’s had their message rights suspended for 30-days for apparent breaches of their policy.  As usual, Amazon made it impossible to find

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  • Amazon Now Publish Your Address!

    By ZonSupport | Posted on July 14, 2020| Blog

    On September 1, 2020, Amazon will publish your business name and address on your Seller Profile page. I must admit I did not see this notification come through from Amazon but then I am not that attentive to their emails at times. They insist a notice has been sent to all Sellers

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  • Teams

    By ZonSupport | Posted on June 30, 2020| Blog

    I have shed a lot of tears over the last few days as I come to grips with losing such a great member of our team. Susan Jones - what a great find. Very process oriented, super-efficient, caring, and not afraid to speak her mind. We actually had some run-ins.

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  • 5-Star Review for Faulty Product

    By ZonSupport | Posted on April 16, 2020| Blog

    In the current COVID-19 environment, you know your customers are stressed. We are finding they are more likely to complain about a product than simply not is getting tight! We always reach out to every customer who requests a return. We want to find out the real reason they

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  • FBA to FBM the Right Way

    By ZonSupport | Posted on April 7, 2020| Blog

    Are you caught in the dreaded Amazon non-essential category with stock sitting in Amazon's warehouses? Here’s how you can make this inventory available for sale right now rather than wait for Amazon to list your product once we're over this difficult time. Be careful how you manage this situation -

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  • Lowstar Review Replies

    By ZonSupport | Posted on March 22, 2020| Blog

    The Amazon bots have a new task….deleting any product review replies that include mention of an email address. Yes, I know, I know, it’s never been within the letter of the TOS law to direct customers off their platform. However, some clients needed us to do anything and everything to

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  • Getting Reviews in 2020

    By ZonSupport | Posted on January 25, 2020| Blog

    Now more than ever, you have to focus on every opportunity to get reviews. Are they harder to get than in the “old days?” Yes...but so what! You have to adapt as fast as you can to create success in any business, not just Amazon. We see Amazon continuing to

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  • Automate Your Amazon Business

    By ZonSupport | Posted on December 15, 2019| Blog

    Imagine if someone was checking every listing you have in almost real-time and sending you an alert if something important changed. eg a low star review lands or an old one is up-voted, your listing is suppressed, the title is updated or images are changed, and maybe the most important

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  • Reply to Low Star Reviews

    By ZonSupport | Posted on November 12, 2019| Blog

    We all know reviews are a very sensitive subject and one that Amazon treats very seriously. Get it right and all is plain sailing...get it wrong and your account can be suspended without warning! However, it's important that you manage your communications with YOUR customers as much as respecting that

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