Blog - ZonSupport
  • Contacting Lowstar Reviewers

    By ZonSupport | Posted on June 26, 2021| Blog

    Amazon just opened the door to let you contact lowstar reviewers. Wow!  The catch is that you have to be enrolled in Brand Registry which is yet another reason for you to get onto Trademarking your brand if you have not already. Here’s how they have positioned this: “...We listened

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  • Amazon IPI Score

    By ZonSupport | Posted on June 15, 2021| Blog

    Your Inventory Performance Index score is the make or break of your Amazon business. We see over time this is becoming more and more a tool that Amazon uses to “control” Sellers, or rather to support the ones generating the most revenue for them. This is where you will find

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  • Payability

    By ZonSupport | Posted on May 22, 2021| Blog

    Are you running tight on cash flow? No surprise if you are. Private Label Sellers are often cash strapped as they grapple with the longer shipping times to the US thanks to covid. Add to this Amazon's limits on shipping inventory direct which means you may need to ship to

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  • Amazon Storage Limits

    By ZonSupport | Posted on April 30, 2021| Blog

    Amazon’s recent announcement regarding the change to how they will calculate storage limits is arguably two steps forward and two back. Yes, it makes it so much easier to understand and to plan for. But, you really need to get into the detail to ensure you understand the implications, particularly

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  • Repackaging vs Refurbishment

    By ZonSupport | Posted on March 15, 2021| Blog

    Beware of Amazon’s default settings! Your listings are automatically set to allow Amazon to refurbish your product if it is returned damaged by a customer. This increases the likelihood of them shipping out another customer’s return as new. If this happens, you will upset a brand new customer. The customer

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  • Ecommerce Seller Insurance

    By ZonSupport | Posted on February 20, 2021| Blog

    Insurance is once again a hot topic with Amazon. As an online seller, you need insurance to cover your business in case of a lawsuit. If you are a reseller, wholesaler, or private label and selling products under your own brand, you need both general liability and product liability insurance.

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  • Amazon Stop All Review Replies

    By ZonSupport | Posted on January 7, 2021| Blog

    You have to give it to Amazon, they like to drop small but significant changes on us over the Holiday Season. Effective December 16, 2020, they are stopping the ability for anyone to comment on a review. This will take some time to implement across their business. We are told

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  • Kiva and ZonSupport Partnership

    By ZonSupport | Posted on December 29, 2020| Blog

    What a great way to celebrate the close of 2020. Not sure about you, but let's just say I've had better years...!!! Some stats since we launched in 2017: 200 Loans 60 Developing Countries (some more than others!) $5,000 circulating and the total is growing. Every time a loan is

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  • Amazon Related Account Suspensions

    By ZonSupport | Posted on November 24, 2020| Blog

    The Amazon bots seem to be running wild. Somehow they have decided that many Seller Central accounts are related to others. As a result, they have generated 1,000’s of suspension notices and stopped Sellers in their tracks. As with all Amazon performance notifications, you need to guess what they need

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  • Amazon Messaging Update Sep 2020

    By ZonSupport | Posted on September 12, 2020| Blog

    Amazon made its most comprehensive and arguably most informative change to its customer messaging rules on Sep 8, 2020. This follows on from months of uncertainty as many Seller’s had their message rights suspended for 30-days for apparent breaches of their policy.  As usual, Amazon made it impossible to find

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