Blog – ZonSupport

Category: Blog

Amazon Stop All Review Replies
By ZonSupport |Posted on January 7, 2021| Blog
You have to give it to Amazon, they like to drop small but significant changes on us over the Holiday Season. Effective December 16, 2020, they are stopping the ability for anyone to comment on a review. This will take some time to implement across their business. We are told
Read More
Kiva and ZonSupport Partnership
By ZonSupport |Posted on December 29, 2020| Blog
What a great way to celebrate the close of 2020. Not sure about you, but let's just say I've had better years...!!! Some stats since we launched in 2017: 200 Loans 60 Developing Countries (some more than others!) $5,000 circulating and the total is growing. Every time a loan is
Read More
Amazon Related Account Suspensions
By ZonSupport |Posted on November 24, 2020| Blog
The Amazon bots seem to be running wild. Somehow they have decided that many Seller Central accounts are related to others. As a result, they have generated 1,000’s of suspension notices and stopped Sellers in their tracks. As with all Amazon performance notifications, you need to guess what they need
Read More
Amazon Messaging Update Sep 2020
By ZonSupport |Posted on September 12, 2020| Blog
Amazon made its most comprehensive and arguably most informative change to its customer messaging rules on Sep 8, 2020. This follows on from months of uncertainty as many Seller’s had their message rights suspended for 30-days for apparent breaches of their policy. As usual, Amazon made it impossible to find
Read More
Amazon Now Publish Your Address!
By ZonSupport |Posted on July 14, 2020| Blog
On September 1, 2020, Amazon will publish your business name and address on your Seller Profile page. I must admit I did not see this notification come through from Amazon but then I am not that attentive to their emails at times. They insist a notice has been sent to all Sellers
Read More
Teams
By ZonSupport |Posted on June 30, 2020| Blog
I have shed a lot of tears over the last few days as I come to grips with losing such a great member of our team. Susan Jones - what a great find. Very process oriented, super-efficient, caring, and not afraid to speak her mind. We actually had some run-ins.
Read More
Repackaging vs Refurbishment
By ZonSupport |Posted on May 23, 2020| Blog
Beware of Amazon’s default settings! Your listings are automatically set to allow Amazon to refurbish your product if it is returned damaged by a customer. This increases the likelihood of them shipping out another customer’s return as new. If this happens, you will upset a brand new customer. They will
Read More
5-Star Review for Faulty Product
By ZonSupport |Posted on April 16, 2020| Blog
In the current COVID-19 environment, you know your customers are stressed. We are finding they are more likely to complain about a product than simply not bother...money is getting tight! We always reach out to every customer who requests a return. We want to find out the real reason they
Read More
FBA to FBM the Right Way
By ZonSupport |Posted on April 7, 2020| Blog
Are you caught in the dreaded Amazon non-essential category with stock sitting in Amazon's warehouses? Here’s how you can make this inventory available for sale right now rather than wait for Amazon to list your product once we're over this difficult time. Be careful how you manage this situation -
Read More
Lowstar Review Replies
By ZonSupport |Posted on March 22, 2020| Blog
The Amazon bots have a new task….deleting any product review replies that include mention of an email address. Yes, I know, I know, it’s never been within the letter of the TOS law to direct customers off their platform. However, some clients needed us to do anything and everything to
Read More

RECENT POSTS